Lifeguard Ambulance Field Training Officer in Waverly, Tennessee

SUMMARY: This position performs all aspects of EMT or Paramedic duties, as well as providing continuous evaluation of assigned employees’ job performance through observation and skill testing. This position provides on-the-job training to new employees and remedial training for employees with performance deficiencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position performs the essential functions of an EMT Basic/Paramedic, and also:

  • Trains probationary employees and remedial training for assigned employees; mentors EMS students of all levels; answers questions for other crews.

  • Provides problem-solving assistance to less-experienced employees.

  • Assists in the coordination of the daily and weekly schedule.

  • Files regular progress reports on employees in training to the Operations Supervisors and Operations Manager.

  • Ensures compliance with federal, state and local standards, contractual requirements, and established operational and safety policies and procedures.

  • Assists with the development, implementation, and enforcement of policies, procedures, and guidelines which promote sound patient care, customer service, employee health and safety, and limits-minimizes risk and liability.

  • Verifies that units are clean, in working order, appropriately stocked and outfitted to comply with local, county, state, and federal requirements and Company standards.

  • Verifies that buildings and grounds are clean and well kept. Implements programs which ensure cleanliness and readiness for duty of Ambulances and Stations/Posts. Assists with testing, evaluation, and selection of equipment and supplies.

  • Conducts community health and safety, employee quality assurance/performance reviews, education and training.

  • Provides on-boarding of new hire EMT/Paramedic staff, including company policies, protocols, skills assessment, customer service requirements, company culture, etc.

  • Assists with providing New Employee Orientation training in such a manner that new employees receive comprehensive exposure and instruction to ensure ongoing quality and employee satisfaction.

  • Ensures compliance with local policies and Medical Direction requirements governing New Employee Orientation Programs.

  • Conducts ongoing safety training and education as directed by Corporate Safety Management.

  • Assists in the development and implementation of training programs.

  • Monitors EMT Basic/Paramedic students as a preceptor.

  • Assists with maintenance of an accurate log of employee certifications.

  • Mentors and reviews EMT Basic/Paramedic students and team members.

  • Works collaboratively with the Operations & Communications personnel to make certain all run reports are completed to standard prior to an employee’s departure from a shift.

  • Ensures all necessary patient care documentation and billing documentation is completed within specified time- frames, that patient documentation standards meet clinical standards as set forth by the Medical Director.

  • Understands, supports, and enforces Lifeguard’s philosophies and policies.

  • Assists with and/or lead special projects and assignments as requested by Operations Manager, Regional or Executive Leadership.

  • Seeks and collects input and ideas regarding service improvement from all employees and customers.

  • Attends FTO Meetings as necessary.

  • Develops and maintains positive relationships with internal and external customers, stakeholders, peers, and members of the medical and EMS community; effectively communicate and make prompt and accurate decisions to help achieve company goals. Represent the company at local meetings.

  • All other duties as assigned by the Operations Supervisor and/or Operations Manager.

KNOWLEDGE, SKILLS & ABILITIES

  • Thorough knowledge of emergency medical service regulations, policies, and operating procedures.

  • Thorough knowledge of equipment and supplies used in emergency care of patients and victims of accidents, patient care and transport.

  • Considerable knowledge of geography of the operating area and the location of roads and streets.

  • Considerable knowledge of emergency medical procedures and techniques.

  • Working knowledge of radio communication equipment.

  • Ability to operate a personal computer and related software and to type with accuracy.

  • Working knowledge of the safe operation of emergency vehicles and compliance with all state laws pertaining to the safe operation of an emergency vehicle.

  • Ability to exercise independent judgment in determining the appropriate emergency medical treatment of a patient or a group of patients according to existing protocols and standards of care.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data.

  • Design - demonstrates attention to detail.

  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.

  • Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

  • Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

  • Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.

  • Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

  • Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

  • Visionary Leadership - displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

  • Change Management - develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.

  • Leadership - exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

  • Managing People - takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

  • Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

  • Cost Consciousness - develops and implements cost saving measures; conserves organizational resources.

  • Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

  • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

  • Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

  • Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

  • Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

  • Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

  • Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

  • Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

  • Safety and Security - observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

  • Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

  • Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

  • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

EDUCATION AND RELATED WORK EXPERIENCE

  • High School diploma or equivalent; Associates Degree preferred.

  • Minimum of 3 years experience in EMS setting preferred.

  • Current certified EMT Basic/Paramedic.

  • Minimum one (1) year experience as an EMT Basic/Paramedic or a combination of education, experience, and training will be considered.

LICENSES, REGISTRATIONS or CERTIFICATIONS

  • Current State EMT Basic/Paramedic License.

  • Valid state drivers' license with proper endorsements, four years of licensed and unsupervised driving experience, and a driving record that meets the approval of Lifeguard's Auto Insurance Policy Carrier.

  • Current CPR Certification.

  • Current ACLS Certification (Paramedic).

  • Current ITLS or PHTLS Certification.

  • EVOC or equal defensive driving certification as required by the state.

  • PEPP, PALS, or other equivalent pediatric course within 6 months of hire.

  • Must be a certified instructor in two (2) of the following: CPR, EVOC, ACLS, PALS/PEPP, or PHTLS/ITLS within one (1) year of hire date in this position

  • Current version of NIMS training IS-100 and IS-700

REPORTING RELATIONSHIPS & DIRECTION/GUIDANCE

This position reports directly to the Assistant Operations Supervisors (Lieutenants), as well as the Operations Supervisors (Captains), the Operations Manager, and the Regional Operations Manager.

This position has no direct supervisory responsibility but provides oversight and guidance to EMT’s and Paramedics in the field.

BUDGET AND OR RESOURCE RESPONSIBILITY

This job has no budgetary responsibilities.

PHYSICAL REQUIREMENTS, COGNITIVE FUNCTIONS & WORKING CONDITIONS: The physical demands, work environment factors and cognitive functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS: This position requires mostly field work and riding in an ambulance, involving frequent sitting, walking, standing, bending, and moderate squatting, crouching, kneeling, twisting, crawling and climbing, and working in awkward positions when moving patients from all types of locations and within the emergency vehicle and/or medical aircraft. It requires frequent lifting of up to 100 lbs. This position will be required to perform various lifts and transfers of patients who may require the use of one or more of the following items: stretcher or backboard, stair chair, neonate isolet, and possibly a two person manual transfer. This position will require partnering with another EMT to lift, carry, push, pull, maneuver, balance and transfer from one surface to another a body weight of up to 300 lbs, and additional equipment weight. This position requires manual dexterity of frequent simple and power grasping of both hands, moderate use of fine manipulation with both hands, and frequent pushing and pulling and reaching above and below shoulder level. This position also requires frequent use of foot controls when driving, utilizing stretchers, or operating other medical equipment with foot controls.

Requires ability to identify and distinguish colors, clear vision at 20 inches or less (close vision) and clear vision at 20 feet or more (distant vision), peripheral and depth vision, as well as ability to adjust focus.

COGNITIVE FUNCTIONS: Must be able to analyze many variables and choose the most effective course of action for responding to calls, treatment and transportation of patients, and interaction with family members, facility personnel, and others. Must be able to handle novel and diverse work problems on a daily basis, including high pressure trauma scenes. Personal maturity and sound judgment are important attributes. Must be able to relate, communicate and interact with people at all levels within the Company and at customer facilities, as well as with people of diverse backgrounds, age levels ranging from infant to senior, disparate levels of comprehension, and potentially dealing with confused and agitated patients or family members. Requires ability to analyze, evaluate, compare, and compile information, and the ability to coordinate, communicate, and instruct.

TYPICAL WORK ENVIRONMENT: This position requires driving an emergency vehicle throughout shifts of varying durations (up to 24 hours), use of stretchers, ventilators and other medical equipment; walking on uneven or slippery ground depending on the location in which the transport occurs; exposure to red lights and sirens on ambulance and

other emergency responder vehicles; exposure to various weather conditions, day and evening shifts; potential exposure to dust, gas, fumes or chemicals (e.g. idling ambulances, responding to vehicle accidents); working at heights and/or in confined spaces (depending on the call); and potential for exposure to blood-borne pathogens, known and unknown medical conditions (protective materials are provided and precautions are required).

Lifeguard Ambulance Service is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

JOB TITLE: Field Training Officer JOB CODE: FTOFLSA STATUS: Non-Exempt EEO CODE: 3-TechnicianSUPERVISOR TITLE: Operations Supervisor (Captain) BUSINESS UNIT: Operations