Lowe's DFC Assistant Ops Manager in Pleasant View, Tennessee

Job Description:





Assistant Operations Manager (AOM) assists the Operations Manager (OM) in managing

operations and staffing for the Direct Fulfillment Center. The AOM supervises a high performing team of

Operation Coaches that is responsible for monitoring the movement of inventory

as it safely, efficiently and effectively moves through the facility

undamaged. The position analyzes the

forecasted production volume and reevaluates resources throughout the day as

workflow conditions change to meet store demand. With the Coaching staff, the AOM works to

achieve or exceed facility performance goals despite these fluctuating demands. The Assistant Operations Manager resolves

issues, addresses safety concerns, and is responsible for communicating

business objectives and daily workload plans.

The Assistant Operations Manager engages in Employee Relations which

concerns the relationship of employees with the organization and with each

other. Through this process the AOM will develop, implement, administer, and

analyze the employer-employee relationship.



Functions and Responsibilities:

· Identify

and resolve any safety issues on the floor and notify the appropriate party for

resolution if unable to personally resolve

· Build

a culture of safety in the work environment; complete safety observations

· Determine

the workload (production volume) for the day sent by Corporate; monitor

inventory movements in the facility frequently throughout the day

· Evaluate

staffing needs to meet daily demand; determine and request voluntary leave from

Team Members for the day (if needed)

· Interview

applicants; provide input to employee evaluations

· Mentor

and monitor Operations Coaches’ performance; ensure Team Members are executing

assigned tasks accurately and as scheduled

· Set

Operations Coaches up for success; achieve or exceed key performance

indicators, safety, performance and budget targets

· Communicate

effectively with Operations Coaches regarding business objectives, safety

issues, current issues, upcoming events and demand for the day

· Report

to upper management and Corporate key performance and financial figures


Identify and assist in

implementing process improvements or new processes launched from Corporate

(customer focused distribution)


Build relationships with

team members


Identify needs for

efficient operations, safety issues, and bottlenecks



Duties and Responsibilities:

· Conduct

physical inspections to locate missing cartons; report

· Mentor

Operations Coaches for upward promotion

· Expedite

receiving, picking and shipping of priority product (e.g. Special Order Express

(S.O.E.) or Special Order Sales (S.O.S.))

· Respond

to incidents or injuries with first aid (as trained)

· Ensure

Team Members are cross-trained in multiple positions for rotating into those

positions when the need arises; Coordinate Performance Instructor (PI) training


· Ensure

team members complete on-the-job new hire training and cross-training under the

Distribution Readiness training Program and Powered Equipment Policy

· Provide

for effective and accurate communication of all aspects of operations to all

appropriate members of the team.

· Ensure

minimum or zero products are damaged when being handled; Identify processes that are not in tune with best


· Monitor

feedback from stores to identify potential issues that occur with product


Required Qualifications :

· Proven

record for complying with safety requirements, and ability to build a culture

of safety among subordinates and peers

· Proven

leadership and supervisory experience

· Successfully

manages multiple tasks simultaneously

· Manages

resources, time and budgets

· Communicates

effectively with all levels of the organization

· Demonstrated

team-building skills

· Ability

to build rapport and trust with others

· Experience

and willingness to mentor and coach others

· Ability

to resolve interpersonal conflicts among team members and coaches

· See

change as an opportunity; adapts quickly to change, and maintains proficiency

in changing work environments

· Demonstrated

flexibility and adaptability; handles stressful conditions

· Can

make solid decisions quickly based on limited information and changing


· Analytical

and troubleshooting skills to resolve complex problems; creative


· Strong

computer skills; Experience with software applications such as Excel, Access or

Lowe’s DMS

· Effectively

prioritizes work and possesses time management skills

· Highly

motivated to excellence and to Operation’s success, as well as own success; goal-oriented

· Ability

to learn new tasks and quickly apply new skill

· Monitors

others process to ensure quality; takes responsibility for quality

· High

school diploma or GED equivalent with 4-6 years experience in a distribution

center, and significant leadership experience


Qualifications :

· Participation

in a Corporate-led initiative or previous leadership experience in another

Lowe’s supply chain network facilities

· College

degree (Supply Chain Management, Industrial Engineering, Transportation, Business,

preferred) or equivalent work experience

· Bi-lingual

skills helpful, if applicable to the facility

· Situational

Leadership II

Job ID: 1399439BR

Line of Business: Distribution

Job Category: Distribution Management

Department: 0301 - DC Managers

Employment Type I: Regular

Employment Type II: Full-Time

Location #: 3311

Location Name: Nashville, TN DFC

City: Pleasant View

State: TN

EEO Statement:

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.