Touchstone Energy Member Service Representative in Hopkinsville, Kentucky
Pennyrile Rural Electric CooperativeMember Service RepresentativeApply Now
MEMBER SERVICE REPRESENTATIVE
EEO Group:Office & ClericalOvertime Status:Non-Exempt
Reports To:Manager of Member Services
Position Summary:Serves as the Cooperative member’s primary contact for service connections and disconnections, processing payments, and answering general inquiries.
Follows all safety rules and procedures
Answers incoming calls from members to ensure prompt member service.
Issues and receives requests for connections, disconnections, and changes to members electric service
Adjusts bills, calculates final bills for cut-offs, and processes payments from members
Performs a variety of clerical duties as assigned.
Assists consumers with high bill complaints and other problems related to member accounts.
Works as a team player to meet the overall goals of the department and the Cooperative.
Complies with Cooperative’s policies prohibiting harassment and discrimination. Complies with Cooperative’s Drug Free Workplace policy, and complies with all policies, safety rules and procedures; and immediately reports possible violations to department VP and VP of HR and Benefits
Attends safety meetings as required. Participates in other training to stay technically abreast and gain exposure to best practices
Performs other duties as assigned
Equipment Requirements(must be able to effectively use):
Personal computer, printer, copy machine, facsimile machine, telephone, 10-key calculator, cooperative vehicle
Software Requirements(must be able to effectively use):
UPN &Microsoft Office, including Word, Excel.
Education Degrees, Certificates, Licenses, and/or Training:
High school diploma or equivalent
Valid driver’s license
One year experience
Valid CPR/First-Aid/AED Certificate
Experience, Knowledge, Skills and Abilities:
Ability to effectively and courteously communicate in person and by telephone
Ability to effectively and professionally communicate in writing
Ability to maintain professionalism and effectively perform in stressful situations
Ability to effectively and professionally perform multiple tasks simultaneously
Ability to read, comprehend, and apply written documents
Ability to perform functions used in basic algebra
Ability to exercise independent judgement within parameters of the Cooperative’s policies/procedures
Ability to maintain strict confidentiality of highly sensitive information, both internally and externally
Physical Requirements(must be able to):
Use both hands and fingers; grip; twist; reach above the head; bend, stoop and twist ; and sit and stand for long periods of time; lift, carry, push and pull weights up to 25 lbs.
Working Conditions(must be able to):
Work eight hours per day, five days a week
Work after hours, as needed, including weekends, nights and holidays
Primarily work inside with controlled temperatures
This position description is not intended to be all-inclusive; other duties may be required as assigned. Pennyrile RECC reserves the right to revise this position description as needed. This position description does not constitute a written or implied contract of employment.
Location:Hopkinsville, Kentucky, 42240, United States
Posted:May 17, 2018
Position Title:Member Service Representative
Company Name:Pennyrile Rural Electric Cooperative
Min Education:H.S. Diploma/Equivalent
Min Experience:0-1 Year
About Pennyrile Rural Electric Cooperative
Pennyrile Rural Electric Cooperative Corporation
Contact:Mark GiltnerMore Jobs from Pennyrile Rural Electric Cooperative