Army & Air Force Exchange Service FOOD SERVICE SUPERVISOR in Fort Campbell, Kentucky

Job Description

SUPERVISES A SHIFT OPERATION IN A FOOD ACTIVITY OPERATION. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE.

1.SUPERVISES THE PREPARATION AND SALE OF FOOD ITEMS DURING AN ASSIGNED SHIFT. RECEIVES, VERIFIES AND CHECKS QUALITY OF FOOD/SUPPLY ITEMS. ESTIMATES AND ORDERS FOOD/SUPPLIES AS REQUIRED.

  1. GREETS EACH CUSTOMER UPON CONTACT. ASSISTS CUSTOMER BY LISTENING TO NEEDS, OFFERING SUGGESTIONS AND THANKING CUSTOMER FOR THEIR BUSINESS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE.

3.PREPARES, MAINTAINS, AND PROCESSES ACCOUNTING AND FACILITY OPERATIONAL REPORTS.

4.PARTICIPATES IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALE GOALS FOR THE FOOD OPERATION. ENSURES OPTIMUM STOCK AVAILABILITY BY SUPERVISING OR PARTICIPATING IN PERIODIC STOCK COUNTS AND INVENTORY(S) AND UPDATES MERCHANDISE CONTROL RECORDS. MAINTAINS/CONTROLS PERSONNEL COST AND PRODUCTIVITY STANDARDS.

5.PERFORMS THE DUTIES OF SUBORDINATE ASSOCIATES AS REQUIRED BY WORKLOAD.

6.OPENS AND/OR CLOSES THE FACILITY IN ACCORDANCE WITH PUBLISHED POLICIES/REGULATIONS. ENSURES THE SECURITY OF CASH, FIXED ASSETS AND INVENTORY AND COMPLIES WITH FIRE, SAFETY, SANITATION AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

7.SUPERVISES ASSIGNED ASSOCIATES. ESTABLISHES WORK SCHEDULES, ASSIGNS AND DISTRIBUTES WORK; COUNSELS; PREPARES PERFORMANCE REVIEWS, APPROVES/DISAPPROVES LEAVE SLIPS; TRAINS ASSOCIATES, RECOMMENDS ACTIONS AND PERFORMS OTHER SUPERVISORY FUNCTIONS.

8.RESPONSIBLE FOR ENFORCEMENT OF ALL NAME BRAND FAST FOOD (NBFF) AND EXCHANGE STANDARDS. MUST COMPLETE SERVSAFE (5640) AND APPLICABLE FAST FOOD CERTIFICATION(S) WITHIN 90 DAYS OF HIRE.

9.KEEPS ABREAST OF, ACTIVELY SUPPORTS AND, AS REQUIRED, IMPLEMENTS THE PROVISIONS OF PERTINENT PUBLIC LAWS, EXECUTIVE ORDERS, AND DIRECTIVES RELATING TO THE FEDERAL EQUAL OPPORTUNITY (EEO) PROGRAM WITHIN THE EXCHANGE.

10.PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY

Job Qualifications

6 MONTHS OF RESTAURANT OR RELATED FOOD SERVICE OPERATIONS EXPERIENCE.

OR

SUCCESSFUL COMPLETION OF NBFF TRAINING OR THE EXCHANGE RESTAURANT OPERATIONS MANAGEMENT ACADEMY (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

ROTATING SCHEDULE. MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 6:00AM AND 8:00PM MONDAY THROUGH FRIDAY AND 10:00AM AND 6:00PM SATURDAYS INCLUDING NIGHTS AND HOLIDAYS. THIS FACILITY IS CLOSED ON SUNDAYS. SCHEDULE IS SUBJECT TO CHANGE WITH PROPER NOTICE.

THIS SUPERVISORY POSITION IS LOCATED AT THE GARDNER HILLS SUBWAY LOCATED NEAR GATE 10 ON FT CAMPBELL.

POSITION REQUIRES AT LEAST 6 MONTHS OF FOOD EXPERIENCE. SUPERVISORY AND/OR LEADERSHIP EXPERIENCE IN A FAST FOOD ENVIRONMENT IS PREFERRED.

MUST BE ABLE TO WORK AT A FAST PACE AND MULTI-TASK WHILE PROVIDING EXCELLENT CUSTOMER SERVICE WITH A SMILE. MUST BE ABLE TO TAKE DIRECTION AND WORK WITH LITTLE SUPERVISION.

Vacancy Number: H-010954-2018

Our Focus: We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are: The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Title: FOOD SERVICE SUPERVISOR

Exchange Location: United States - Kentucky - Fort Campbell

Facility Name: CMP G HILLS SW 44724

Employment Category: Regular Part Time

Career Area: Hospitality and Restaurant Operations

Job Grade: 2

Supervisor: Yes

Salary Minimum: $11.27

Salary Maximum: $13.16

Number of Positions Remaining: 1

Removal Date: 22-May-2018