Kelly Services Customer Service Representative - Call Center in Fort Campbell, Kentucky

Job Description

Are you enthusiastic when helping customers? Are you always assisting your family and friends with technology issues? If so, this position supporting our client's media management software is for you! Join the KellyConnect team and provide best-in-class support for our customers.

Perks of joining KellyConnect:

  • Paid training at $12-$14/hour

  • After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus

  • Advisor earning potential of $15-$16.50/hour

  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

What your Customer Service Representative duties will include:

  • Field inbound calls from customers with various questions related to media management

  • Consistent enthusiasm and willingness to engage with your customer and resolve their issue in the first call

  • Assist with locating media purchases (music, apps, movies, etc) on various devices (smartphone, tablet, Mp3 player, etc)

  • Accurately log all interactions in the Contact Management System

  • Answer questions regarding billing concerns

  • Educate customers on product features

  • Resolve user ID and password issues

#KellyConnect

Requirements

Qualifications:

  • A quiet workspace free from background noise and interruptions.

  • Outstanding customer service and problem solving skills

  • Excellent communication skills, both written and verbal

  • Proficiency in computer operating systems and computer technology.

  • Ability to multitask in a high-volume call center environment.

  • High school diploma or equivalent

Why KellyConnect ® ?

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we can

open your job search to a new world of opportunities. You get a more flexible career, your way:

choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit kellyservices.com/contactcenter

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.